Q. How do I get my certificate?
A. When checking out, you can choose to print your certificate or have it mailed to you (additional fees may apply).
Q. When can I redeem my certificate?
A. Each certificate will have an expiration date if it expires at all. Please carefully read the description on each vendor offer for expiration dates and seasons available. Sorry, we are not responsible for an attempt to use expired certificates.
Q. Can I give the certificate as a gift?
A. Yes! Please address it to the person recieving the gift. The billing information is separate.
Q. Do I have to buy it now?
A. Yes, purchase now. There are limited quantities available and certificates will sell out.
Q. What if I take my certificate to the business and they will not honor it?
A. That should not happen, however, if it does please let us know ASAP and we will work to resolve the issue.
Q. Is gratuity included?
A. No, gratuity is not included. Please remember, businesses are hoping to gain new customers by offering discounts. If you feel like you have received good service please show your gratitude. This will help us get better and bigger deals in the future.
Q. Are there redemption requirements?
A. Yes, service providers are expecting a certificate to be used/redeemed in full, in a single visit. In other words, multiple certificates may not be used or stacked, in the same visit. No cash back. Cannot be combined with any other offer.
RECEIPT: Your emailed receipt will arrive from DiscoverMich@blackdiamondbroadcasting.com. Please check your spam mailbox if you cannot locate it.
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WEEKEND PURCHASES: All certificates purchased Friday through Sunday (or Holidays), may be picked up (or will be processed) on the following Monday or non-holiday weekday.
MAILING VIA USPS: Our office will process orders by noon the following business day. Please allow customary USPS mailing time.
WEBSITE PURCHASING: Our website processing requires a separate purchase for each individual Vendor as unique identifier codes are created for each certificate. Please do not deface these required confirmation codes on your certificates.
PLEASE BE KIND: Internet, WiFi, Banking Systems, Computers & Mobile devices process by varying methods and time frames. Please allow at least 30 minutues if you are waiting for your receipt to appear. Holidays can also add extended processing time.